Getting started
Three simple steps to support
Getting the right care in place should not be complicated. We have designed our process to be simple, unhurried, and completely guided by you — with no pressure and no commitment until you are ready.
Our three steps
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Reach out — and tell us your story
The first step is simply getting in touch. You can call, fill in our contact form, or email us — whichever feels most comfortable. There is no intake questionnaire, no insurance form, and no fee. Just a conversation.
In our first call, we will ask you to tell us about your loved one: who they are, what has been happening, what is making things difficult, and what you are hoping for. We listen carefully before we say anything about what we can offer.
We ask about the person — their life, their character, what they have loved and valued — not only their symptoms or diagnosis. That is because the matching process starts here: we are already thinking about which of our companions might be the right fit.
There is no commitment required at this stage. Some families take days or weeks to decide whether to proceed. We are happy to be a resource without any pressure to move forward until you feel ready.
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Meet your matched companion
If after our conversation you would like to proceed, we will identify the companion we believe is the best match — based on personality, life experience, interests, and practical factors such as location and availability.
Before any visits begin, your companion will meet your loved one. This introductory meeting is unhurried and low-key — a cup of tea, a conversation, a chance to see whether there is natural rapport. We are looking for ease, warmth, and the sense that this is a relationship that could develop into something meaningful.
You are always in control of this decision. If the first match does not feel right, we will find someone else. We do not begin formal visits until you are genuinely comfortable that the fit is good. The introductory meeting is not a trial run for our benefit — it is a test for yours.
During this stage we also build a care plan together — a detailed document about your loved one's preferences, routines, triggers, and the things that bring them joy. This is the foundation of everything that follows.
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Ongoing care that adapts with you
Once visits begin, the relationship between your loved one and their companion grows steadily. Familiarity brings trust; trust brings the conditions for genuine wellbeing. The first few visits are the beginning of something, not the whole picture.
Your care coordinator stays in contact with you throughout. After each visit, a brief note is completed. Monthly reviews keep the care plan current. If anything significant changes — in your loved one's condition, in your family's circumstances, or in the pattern of visits needed — we adapt quickly.
As care needs evolve over time, we evolve with them. Families often start with two visits a week and gradually increase. Others begin with a need for respite and find that the companion becomes central to their loved one's wellbeing. We follow where you need to go.
What to expect
Your first month with us
Here is a realistic picture of how the first four weeks typically unfold. Every family is different, but this gives you a sense of the pace.
First conversation & assessment
We speak with you and, where possible, meet your loved one. We listen carefully, ask questions, and build a detailed picture of the situation. By the end of this conversation, we have a clear sense of the care that is needed and which companion might be the right match. No decisions are required at this stage.
Introductory meeting & care plan
Your matched companion meets your loved one for the first time. We also begin building the care plan together — working through your loved one's history, preferences, sensitivities, and routines in as much detail as is useful. This document becomes a living guide for every visit that follows.
First visits begin
Regular visits start at whatever frequency you have agreed. The first few visits are gentle and unhurried — the companion focuses on building rapport and settling into the rhythm of your loved one's day, rather than ticking tasks off a list. You will hear from us after each visit.
Check-in & first review
After a few weeks, we check in with you to review how things are going. Is the match working? Is the frequency right? Are there any adjustments needed to the care plan? This is a relaxed conversation, not a formal review — we simply want to make sure everything is working as well as it should be.
Before you call
What to expect from your first conversation
Many families are uncertain about what to say when they reach out for the first time. Here is exactly what you can expect from that first call — so nothing comes as a surprise.
- The call takes around 20 to 30 minutes, but there is no rush — take the time you need
- We will ask about your loved one: their diagnosis, their day-to-day life, and what is currently most challenging
- We will ask what you are hoping for — what good would look like if care were in place
- You can ask us anything — about our companions, our process, our pricing, or anything else on your mind
- There is no sales process and no pressure to commit to anything during or after the call
- If we are not the right fit, we will tell you honestly — and we will do our best to point you in the right direction
Common questions
Answers before you ask
These are the questions families ask most often when they first reach out to us.
From first contact to visits beginning, the process typically takes one to two weeks. This allows time for our initial conversation, the matching process, an introductory meeting with your companion, and building a care plan. If the situation is urgent, we will always do our best to move more quickly — please let us know when you call.
We understand how important consistency is. If your primary companion is unavailable — due to illness or another reason — we will always let you know as far in advance as possible. We will only ever arrange a substitute visit with a companion who has already been introduced to your loved one, and only with your agreement. We never send an unfamiliar person without prior consent.
Matching is one of the things we invest most carefully in. We consider personality, communication style, shared interests, life experience, and the specific way a person's dementia expresses itself. We also consider practical factors: location, schedule compatibility, and the specific skills or background that might suit a particular person. The goal is a pairing that feels natural — not just convenient.
We ask for a minimum of two hours per week to allow enough time for a meaningful relationship to build. Beyond that, there is no requirement — many families start small and increase visits over time. Others begin with a higher frequency from the outset. We will never push you to take on more than you need or are comfortable with.
Dementia is progressive, and we expect care needs to change. We review the care plan regularly and update it as required. If the level of support needed increases significantly — beyond what we can safely provide — we will have an honest conversation about that. We will always help families understand the full range of options available to them, even when those options go beyond what we offer.
You are always welcome to be present, especially during initial visits. Over time, many families find it helpful for the companion to have one-to-one time with their loved one — it allows a deeper relationship to form and gives the family member genuine respite. But there is no requirement. We follow your lead on what feels comfortable for your household.
Our service focuses on companionship, social engagement, and in-home support rather than clinical or personal care tasks. Our companions can provide gentle prompting around meals and medication reminders, but hands-on personal care such as bathing, dressing, or medication administration is outside our current scope. If you need this level of support alongside companionship, we can help you find a suitable partner provider.
It happens, and we handle it straightforwardly. If — at any point — the match does not feel right, you can simply let us know and we will find a better fit. There are no awkward conversations required, no fees to worry about, and no need to justify why. Getting the right match is the most important thing, and we take responsibility for making that happen.
Start with a free call
There is no intake form, no commitment, and no fee. Just a conversation about your loved one and whether we are the right fit. We would love to hear from you.